Support
Our Support module empowers businesses to efficiently manage post-sales service operations. It centralizes issue tracking, warranty management, and service contracts under a unified platform. Designed to improve customer satisfaction, it ensures timely resolutions and service accountability.
Support Features
Enhance customer satisfaction and streamline service operations with intelligent support tools. From issue tracking to SLA enforcement, our ERP ensures fast, reliable, and measurable support delivery.
Core Support Modules
Issue
Log, assign, and track customer issues or service requests with a built-in ticketing system. Improve response times and accountability through status updates, priority levels, and user assignments.
Maintenance
Plan, schedule, and track preventive or corrective maintenance activities across assets or services. Reduce downtime and extend asset life by ensuring timely service and task completion.
Service Level Agreement (SLA)
Define service response and resolution times based on customer agreements and ticket types. Monitor SLA adherence with automated alerts, escalations, and compliance tracking.
Warranty
Manage product and service warranties, including validation, claim processing, and expiration tracking. Ensure accurate service delivery within warranty periods and reduce unauthorized service costs.
Support Settings
Customize categories, escalation paths, user permissions, and notification workflows. Align support configurations with your business processes for more efficient operations.
Reports
Generate detailed reports on ticket volume, SLA compliance, team performance, and resolution timelines.
Frequently Asked Questions
Yes, every issue is logged as a ticket, assignable to agents with status tracking.
Yes, SLAs can be defined and the system auto-tracks resolution and response times.
Yes, issues can be created via customer portal, email, or manually by agents.
Yes, common solutions can be linked to issues and shared as knowledge articles.
Yes, tickets can be tied to customers, opportunities, or projects for 360° visibility.